1, How do you ship my finished clothes to me?
Lead Times are the length of time you’ll need to wait in the manufacturer’s production cue before your production can begin. Your specific lead time will begin from the moment your payment is received. We currently works with 53 ethical-verified clothing manufacturers which means there are over 50 different production cues with their own lead times. We’ve seen lead times hover anywhere from 2.5 weeks to 6 weeks. January through March is generally slow, and for the rest of the year everyone is swamped. Get started today!
2, How do you ship my finished clothes to me?
There is no way to know the answer to this question without first seeing how many boxes, dimensions, and total weight you have to ship. Also, each freight forwarder has its own fees and you need to calculate other factors such as insurance, duties, and taxes which will impact your shipping costs. With sea freight, your minimum volume must be at least 3 cubic metres.
3, What is the average time it takes to make a line of clothing?
Quotes are valid for 30 days from the day we send your quote to you. Once you approve your quoted production costs, our manufacturers will honour this production cost for up to one year.
4, Do you offer FOB, CIF, CNF, or Drop-Shipping?
No. Once your second production payment is finalised and your clothes are packed, we will help you arrange your shipping where you must pay directly to the agency you choose. This is called Ex-Works in the shipping industry.
5, I already have a shipping account with DHL / TNT, can I use my account for shipping?
Yes, that’s perfect. All we need is your account number and your shipment details, and we can even arrange your shipment for you.
6, What happens if my shipment gets lost or my garments are damaged during transport?
We guarantees that your garments are securely packed and sent with your chosen shipping company but we do not maintain any responsibility once your packages are out of our premises. It’s highly recommended that you add insurance to your shipments for this exact reason. You’ll need to speak with your shipping agent or freight forwarder for further details about your shipments.